Herexa Health

Herexa Women's Health, P.A ("Herexa," "we," "our," or "us") respects your privacy and is committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and telehealth services (the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

IMPORTANT NOTICE

This notice describes how information about you, including medical information, may be collected, used, and disclosed and how you can access this information. Please review it carefully.

1. Scope of This Policy

This Privacy Policy applies to:

Visitors to our website
Individuals who complete online medical assessments
Patients who receive telehealth consultations
Individuals who contact customer support

This policy does not apply to third-party websites linked from our website.

2. Information We Collect

A. Personal Identification Information

Full legal name
Date of birth
Gender or sex assigned at birth (if medically relevant)
Email address
Phone number
Residential address (Florida and New York only)

B. Health & Medical Information

If you request telehealth services, we may collect:

Medical history
Current symptoms
Diagnosis information
Allergies
Medications and treatments
Responses to online health questionnaires
Physician clinical notes

C. Payment Information

Payment data may be processed by secure third-party providers. We do not store full credit card numbers on our servers.

D. Technical & Usage Information

When you use our website, we may automatically collect:

IP address
Browser type
Device type
Pages visited
Time and date of access
General geographic location (state-level only)

We may use cookies or similar technologies to improve website functionality.

3. How We Use Your Information

We use collected information to:

Provide telehealth consultations
Facilitate clinical review
Determine medical appropriateness of treatment
Process payments
Communicate appointment or prescription updates
Send administrative notices
Improve website functionality
Improve service quality
Comply with legal and regulatory obligations

We do not sell your personal health information.

4. Telehealth & Medical Records

If you complete a medical assessment:

Your information is reviewed by a Florida and New York licensed physician.
A medical record may be created and securely stored.
Prescriptions may be issued only if medically appropriate.

Our clinicians may require in-person evaluation when necessary.

We may share information only when necessary with:

Licensed Providers — to review medical assessments and provide care.
Pharmacy Partners — to securely fulfill prescriptions.
Payment Processors — to process transactions.
Technology Providers — to maintain secure platform infrastructure.
Legal & Regulatory Authorities — when required by law.

We do not share medical information for advertising purposes.

6. HIPAA & Legal Compliance

We comply with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

We maintain administrative, technical, and physical safeguards to protect protected health information.

7. Data Retention

As required by medical record retention laws
As necessary to comply with legal obligations
To resolve disputes
To enforce agreements

When no longer required, information is securely deleted or de-identified.

8. Data Security

We use encryption, secure servers, access controls, and other safeguards designed to protect information.

However, no electronic transmission or storage system can be guaranteed completely secure.

9. Your Privacy Rights

You may have the right to:

Request access to your medical records
Request corrections of inaccurate information
Request restrictions on certain disclosures
Request confidential communications

10. Marketing Communications

We may send administrative emails related to your healthcare or account. Marketing emails are sent only with your consent and you may opt out at any time.